Last updated: October 28, 2026
When can I request a return or refund?
Because we sell fresh, natural food products, returns are accepted only when an order arrives:
- Damaged or leaking in transit,
- Defective or spoiled on arrival, or
- Different from what you ordered (wrong product, size or quantity).
How to raise a request
- Contact us within 48 hours of delivery.
- Share your order number and clear photos of the product and packaging.
- Our team reviews the request and confirms a replacement or refund.
If you're signed in, you can also report a problem directly from My Orders.
Items that cannot be returned
For hygiene and food-safety reasons, perishable products such as ghee, oils, honey and other food items cannot be returned once opened, unless they were damaged, defective or incorrect when delivered.
How refunds are paid
Approved refunds are issued to your original payment method through our payment partner, Razorpay. Once we process the refund, your bank or card provider usually takes 5–7 working days to show it in your account.
If we cancel an order after payment (for example, due to a pricing error or the product being unavailable), you will receive a full refund of the amount paid.
Need help?
Reach our team through the Contact page .
See also our Terms & Conditions.